Greetings


Since January 2005 Cool Cards have sought to present the finest range of contemporary and innovative paper greeting cards and birthday cards online.

Cool Cards do not accept work from designers nor do we supply other businesses. We are an independent retail outlet only.

Designers and Artists please visit the Greeting Card Association , Greetings Today or Cool Cards Blog for further information.

All images on Cool Cards are protected by copyright. The images shown are greatly reduced in quality as compared to the actual greeting cards. Individual card designs may change over time, the images presented here are the most recent that we are aware of.

If you have any suggestions, comments or feedback about how we can improve our service, or if you have specific requirements, please get in touch.

Contact details:


Cool Cards

55 St John's Road
Scarborough
North Yorkshire
YO12 5ES
UK

01723 375 431

sales@coolcards.co.uk

Shopping


Buying your cards could not be easier.

Click the "Add to Cart" button to select each card that you want to add to your shopping cart.
- You can remove any item from your shopping cart at any time.

After you have finished your selection/s, click the "Checkout" button and you will be asked for a few details that we need to be able to complete your order.

PayPal


Credit and debit card payments are securely processed by PayPal.

We only accept payment via PayPal.

Cool Cards customers are not required to hold an account with PayPal in order to use their secure payment facilities.

Currency Converter

Free currency converter allows you to calculate currency exchange rates.

Postage, Delivery and Processing



Free UK delivery on all orders over 5.99


UK orders below 5.99 are charged 0.99


Worldwide International Airmail: 3.99*


*Single rate charge, regardless of order quantity.

Royal Mail - list of EU Countries


Your order will be dispatched via First Class Royal Mail or Airmail post in sturdy, board-backed packaging to ensure it reaches you in perfect condition.

Please order before 5.00pm for same day order processing.
**Same day ordering, personalisation and posting cannot be guaranteed.

Our system allows for one delivery address/posting date per order.

We'll do our utmost to process your order on the day we receive your order.
The majority of mainland UK Cool Cards orders are processed same day and delivered next day.


Personalised Cards:


Our free, optional, personalisation service allows you to:

1. Have us print a message to the inside of your chosen card/s and post them back to you OR directly to the recipient on a date of your choice.

2. Select a blank-inside card and have us print a "Happy birthday", "Congratulations", "Happy Anniversary" etc greeting to the inside.

Post to you:
If the recipients name and address is not provided, your personalised card and blank envelope will be sent directly to you.

Post to recipient:
The accompanying envelope to your personalised card will be printed with the recipients name, delivery address, 1st Class postage applied and posted to the recipient on your chosen posting date.

The posting date you select is the date we POST the card and NOT the day it will be delivered.

Our system allows for one delivery address/posting date per order.

Delivery via First Class Royal Mail or Airmail.
First Class Royal Mail aims to deliver your letter or packet the next working day, including Saturday.

The majority of mainland UK Cool Cards orders are processed same day and delivered next day.

International Airmail Usually arrive within four days to Western Europe, five days to Eastern Europe and six days for the rest of the world.

Find UK Postcodes: Royal Mail Postcode Finder

Credit Card Security


Our payment provider allow you to buy our goods online in a safe and secure way.

Credit and debit card payments are securely processed by PayPal.

The "https" at the beginning of the PayPal website address in your browser is your visual assurance of a secure
website connection.

Cool Cards customers are not required to hold an account with PayPal in order to use their secure payment facilities.

Currency Converter



Free currency converter lets you calculate currency exchange rates.

Guarantee



If your UK order has not been received within 7 working days please get in touch.

Cool Cards
1 Avenue Road
Scarborough
North Yorkshire
YO12 5JU
UK

01723 375 431

sales@coolcards.co.uk


We guarantee your satisfaction. All our greeting cards come with a no quibble returns guarantee. If you're not happy for any reason, send it back. Full refund. No problem.



Privacy Policy


We do not disclose buyers' information to third parties other than when order details are processed as part of your order payment to PayPal. In this case, the third party will not disclose any of the details to any other third party. Your details will never be disclosed to third parties without your permission.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Cookies - advice for members of the public from the Information Commissioners Office

Returns Policy


Under the Home Shopping : Distance Selling Regulations private purchasers have the right to cancel the order up to 7 days after receipt of items if the items have not been used. This does not apply to items made to a purchasers own specification eg: personalised cards.


Consumer Rights


Distance Selling Regulations: Which: Distance Selling Regulations

From the 13th June 2014 the Distance Selling Regulations are replaced by the Consumer Contracts Regulations

Cancellation of orders must be made by letter or email. A phone call cancellation is not enough. It is the customers duty to take full care of all items.

Returning of items is the responsibility of the customer who is liable for the cost of returns. The customer must ensure all reasonable care is taken to ensure the safe return of items and in their original packaging where appropriate. Failure to return at the customers expense (except where the items are faulty or do not comply with the contract) Cool Cards will recover the items and offset the amount against any refund due. If the items are faulty or do not comply with the contract Cool Cards will be liable for return charges.

Refunds for returned and cancelled orders will be made as soon as possible and within 30 days of return.

The Home Shopping : Distance Selling Regulations does not apply to Business purchases.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods or we are no longer able to supply a particular product for some reason.

In short: If you're not happy: Send it back. Full refund. No problem.