FAQ :


Frequently Asked Questions

Cool Cards are an independent retail outlet, we do not currently accept work from external designers nor supply other businesses.

Designers and Artists please visit the Greeting Card Association or view the Cool Cards Blog for further information.

All images on Cool Cards are protected by copyright. The images shown are greatly reduced in quality as compared to the actual greeting cards. The card designs may change over time, the images presented here are the most recent that we are aware of.
 


Payment and Security


PayPal or HSBC Secure ePayments:

You do not need to hold an account with either PayPal or HSBC in order to checkout using our optional payment facilities.

Many of our customers already have PayPal accounts - as used, and owned, by eBay - we confidently offer this payment option along with our HSBC Bank Secure ePayments service.

We accept all major credit and debit cards which are securely processed by either PayPal or HSBC.

Currency Conversion for non-UK customers.
XE - Universal Currency Converter
Free currency converter lets you calculate currency and foreign exchange rates.



Send to Me


If you order cards to be sent directly to you they will be posted in stiff board-backed packaging to ensure they reach you in perfect condition.

Personalised cards: If the recipients name and address is not provided, your personalised card and blank envelope will be sent directly to you.

We'll do our utmost to process your order on the day we receive your order.
The majority of mainland UK Cool Cards orders are processed same day and delivered next day.



Personalised Cards


Free Greeting Card Personalisation:

1. Select your card and Add to Cart.

2. Add your message to be printed on the inside of your chosen card on the Personalised Cards page.

3. Select date for posting.

4. Add to Cart.


Post to the recipient:
The accompanying envelope to your personalised card will be printed with the recipients name and delivery address, 1st Class postage applied and posted to the recipient on your chosen posting date.

Post to you:
If the recipients name and address is not provided, your personalised card and blank envelope will be sent directly to you via First Class Royal Mail or Airmail post in sturdy, board-backed packaging.

If possible, please allow one working day for personalisation.
Same day ordering, personalisation and posting cannot be guaranteed.
The majority of mainland UK Cool Cards orders are processed same day and delivered next day.



Personalised Cards - Posting Dates


The posting date is the date we POST the card and NOT the day it will be delivered.

Cards are posted First Class Royal Mail or Airmail from the UK.

UK Mainland: Approximately 90% of Royal Mail deliveries arrive the day after posting.
Please provide the Postcode: Royal Mail Postcode Finder

Airmail: Usually arrive within three days to Western Europe, four days to Eastern Europe and five days for the rest of the world.



Personalised Cards - Confidentiality


We do not spell-check nor proof-read your message. It will be printed exactly as entered on the Personalised Cards page.

If you order a card to be posted directly to the recipient there will be no personal information of you as the sender unless you include it with your message.

If the recipient contacts us wanting to know who sent the card we will not disclose your identity.
We may offer to pass on any comments to you by email.











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